Email Sending is Now Restored [Resolved]

On June 3rd we had an incident where emails weren’t going out. The root cause of this problem is that someone misused our trial mode to send almost 60,000 fraudulent emails which caused our email provider to temporarily halt all emails from us. Emails were being queued, but none are sent.

To fix this, we’ve added a few restrictions to trial account.

1. We no longer allow API token generation in trial accounts
2. We no longer allow sending emails in trial accounts by default. Businesses can contact customer support to enable sending emails for their account during trial.

We’ve also contacted our email provider to restore our email access. As of now all emails that were queued has been delivered and email service is fully restored.

We intentionally made our trial account fully functional so businesses can properly evaluate if YoPrint is a viable solution. However, due to this incident, we are forced to add some restrictions in trial model.

Quoting Anbin “This is why we can’t have nice things…”

The good news is that we were able to fully fix this issue overnight and by we, we meant Anbin. In his coffee-addled words “Sleep is for the weak!”

Long story short – we fucked up and we are terribly sorry that this has happened. We will also look into implementing additional safeguards so this doesn’t happen again.