Now live: the new YoPrint Customer Portal
We're proud to launch a completely rebuilt portal experience, available across every YoPrint shop since November 2. It gives your customers a faster, clearer way to work with your shop, bringing their orders, proofs, and invoices together in one place.
Instead of tracking down separate links and emails, your customers now have one branded home under your shop's name to review orders, approve proofs, pay invoices, and track shipments. When customers can see what's waiting on them and take action on their own, your team can stay focused on moving orders forward instead of chasing approvals and fielding status calls. It's included in your YoPrint plan and ready for your customers right now, with nothing for you to turn on.
What needs their attention, right up front
When a customer signs in, their Home screen highlights everything waiting on them first. Pending proof approvals, deposits, and open balances sit right at the top alongside their recent activity and orders. Customers can see what you need from them right away without searching through old email threads.
Faster, clearer proof approvals
For your customers, going from opening a proof to signing off is quick and simple. They open the proof, inspect the details, and either approve it or request changes with a note. They type their name to sign, submit their decision, and get an immediate confirmation. When they have multiple proofs waiting, they can move straight on to the next one.
One checkout across multiple invoices
When you accept online payments and have split payments turned on in your payment settings, customers can pay invoices from up to ten orders in a single checkout. Those same settings also let them pay part of an open balance whenever they need to.
Personal sign-in under your shop's brand
Every customer signs in with their own email address. They can sign in with a one-time verification code that arrives in an email branded with your shop's name and logo, or set a password if they prefer.
Customers who order on behalf of more than one company or organization can switch between those accounts inside the portal without signing out.
Built to keep pace with your shop
- Every detail in one place: Orders, quotes, jobs, approvals, invoices, shipments, and messages all stay organized together.
- Real-time updates: When you update an order in YoPrint, the change appears automatically while the customer has the portal open.
- Order-level messaging: Customers can message your team directly on the order they have a question about.
- Carrier tracking: Shipments display live tracking details straight from the carrier.
- Built for any screen: Customers can review proofs, check order progress, and pay invoices just as easily on their phone as on a desktop, complete with dark mode and your shop's branding throughout.
- Multilingual support: The portal is available in English and French, with Spanish in beta.
Key dates for customer sign-in and preparing your contacts
If your shop is already on YoPrint, your date is January 5, 2027, 10 a.m. ET, when every shop's customers will sign in with their email address. Until then, the links your customers already have keep working for viewing orders, approving proofs, and making payments, while sending a message needs sign-in now. After January 5, an old link will ask the customer to sign in first and then open the page it was for.
To get ready, check that each person who orders has their own contact with their own email address in YoPrint: Manage customer contacts in YoPrint. YoPrint won't email your customers about this change, so sending a quick note from your shop helps them know what to expect.
The December 2, 2026, 10 a.m. ET date applies only to shops that join YoPrint from then on, which start with email sign-in only.
What to do next
Before January 5, 2027, check that each person who orders has their own contact with their own email address, and send your customers a note inviting them into their new portal. We're glad to have it ready for you, and when your customers sign in, they'll find their proofs waiting for approval and any balances due, and can approve proofs, pay invoices, and message your shop on an order.